FAQ

Each product listing will list whether the item is dishwasher safe. Our cleaning products should not be used in dishwashers. Our silicone soap holders and pop-up sponges are dishwasher safe.

As long as the product is used as directed in a properly functioning septic system, there are no septic safety concerns. Our products are mild cleaner made with 100% biodegradable ingredients. We don’t use bleach, solvents, or other harsh chemicals that can cause septic system issues.

Our company is committed to providing you with only high-quality, cruelty-free items that are designed for healthy living!

We only source ingredients that are gluten-free, vegan, and cruelty-free. And we only used ingredients contained on the EPA Safer Chemical Ingredients List and none of the ingredients on the EWG Unacceptable List or the Prop 65 Banned Ingredients List.

We use fragrance oils to add a wide variety of scents to some of our products. The fragrances are 100% phthalate-free and do not contain California Prop 65 reportable ingredients. We don’t add essential oils to any of our products. While they are pure and natural, some aren’t safe on the skin and can be harmful to pets, pregnant women, and others with certain health conditions or allergies.

All of our boxes, sleeves, and packaging are curbside recyclable. Our shrink wrap is biodegradable. Our pouches, bags and scoops are compostable. 

We use shrink wrap, poly bags, and sample bags designed to help keep the product safe. We use a custom-formulated oxo-biodegradable polyolefin shrink film that is FDA approved. We use sample bags that are 100% certified compostable. These food-safe bags are made from food-safe PLA (plant-based) designed to help keep the product safe. 

Please allow up to 2 business days for your order to be processed. You can find more information on our Shipping Policy.

Our primary shipping method is through UPS Ground Saver. We also ship via USPS (Priority Mail and Ground Advantage). You can find more information on our Shipping Policy.

The average transit time for UPS is 3-5 business days. The average transit time for USPS is 7-10 business days. You can find more information on our Shipping Policy.

We do not currently ship outside the U.S., but we look forward to serving our international customers very soon!

All sales through our website and our Etsy shop are final. If you have any concerns about your order, please email us at help@elementessentials.co with your order number. 

Our products purchased and shipped from Amazon.com  and can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. When orders ship, carrier, ship date, and estimated delivery date information can be accessed through your Amazon account, and in your shipment confirmation email. You can track your package in Your Orders.

You will receive an automated email with tracking information once your order is confirmed, and again when your order ships. If you cannot find your tracking number, please contact us at help@elementessentials.co with your order number and we’ll be happy to assist.

Yes, we do! We offer wholesale and bulk sizes to retailers and refill shops within the U.S. Email us at wholesale@elementessentials.co for more information.